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Shopper list – Naughty Nuri’s Patong
Naughty Nuri's Shopper (Phuket, Thailand)
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Date of visit
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Visiting time
*
Shopper's name
*
Shopper's email
*
If you're in the group kindly state others' names from the same visit (if not put N/A)
*
Shopper's ethnicity (this is just to check if staffs treat you appropriately or offering the right language of the menu from how you look)
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Before arrival
Have you heard about Naughty Nuri’s in the Forest before?
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Yes
No
If the answer is YES, where/how did you hear about it? (Facebook, Instagram, TripAdvisor or others please specify. (if not put N/A)
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Do you know the signature dish of this restaurant?
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Yes
No
If the answer is YES, where/how did you hear about it? (Facebook, Instagram, TripAdvisor or others please specify. (if not put N/A)
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How do you find the way to reach the restaurant? (google map, calling to the restaurant, walk by, signage) (Facebook, Instagram, TripAdvisor or others please specify)
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Are the details of the restaurant’s location is clear enough to find?
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Yes
No
How do you reach the restaurant? (taxi service, grab, own motorbike, own car, walk-by, etc.)
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Upon arrival
If you bring your own vehicle, does the security guard assist you for parking and leaving?
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Yes
No
At the outlet entrance, do you see the hostess standby to greet you?
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Yes
No
Do you like the restaurant’s atmosphere?
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Yes
No
Did the hostess appear with well grooming?
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Yes
No
Does restaurant look like what you expected?
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Yes
No
Did the hostess ask if you already have a reservation?
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Yes
No
Did the hostess ask which country you’re from to manage the right menu language for you?
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Yes
No
Services and Surroundings
Please rate the cleanliness of the table and cutleries.
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Excellent
Satisfied
Not-Satisfied
Please rate the restaurant background music.
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Good
Fair
Poor
N/A
Please rate the restaurant live band.
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Good
Fair
Poor
N/A
How long did it take to wait for the staff to come and take your first order?
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Please provide the name of the staff who took your order.
*
Please inform the staffs that you are allergic in peanut and please explain their reaction. (if your visit is in the group, one of you does this is ok. - if you're not the one mentions it, put N/A)
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Though you know, please ask the staff what type of meat for the menu that you are going to order. Please, short note of 1. what menu did you ask? 2. how did she/he answer? If your visit is in the group, everyone please try to talk individually with a staff)
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Did the staff take orders with accuracy?
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Yes
No
Did the staff recommend you restaurant signature dishes and drinks?
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Yes
No
Did the staff recommend you special snacks “and” desserts?
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Yes
No
Did the staff recommend you restaurant special promotion or package?
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Yes
No
Did the staff inform you of the estimate food serving time?
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Yes
No
Did you notice Naughty Nuri’s Shake dance?
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Yes
No
Did you have to follow up on your order with the staff?
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Yes
No
Please ask the staffs where are the interesting attractions in Phuket and take note of what they answer.
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Please fill the names of food and beverages you have consumed.
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Please put the names of your favorite food and beverages, can be more than one choice.
*
Please give full the names of food and beverages you think they can be improved.
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Was there a manager in charge visits your table?
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Yes
No
If a manager in charge visits your table, please provide the name of him/her. (If no, put N/A)
*
If a manager in charge visits your table, did he/she check if you enjoy the food and service?
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Yes
No
N/A
Were there any staffs or managers invite you to give restaurant feedback on TripAdvisor, Dianping or Facebook page?
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Yes
No
If the above is YES, did you do a review?
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Yes
No
N/A
If the above answer NO, please give the reason why? (no time, prefer to do later, etc.)
*
Did you notice unhappy customer(s) around you?
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Yes
No
If your answer is YES, what caused it? (if not sure leave N/A)
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How clean the toilets are?
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Good
Fair
Poor
N/A
Check out process
Did the staff have knowledge about payment methods? (credit card, online payment, money exchange, etc)
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Yes
No
Did you wait a long time for the bill? (more than 10 minutes)
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Yes
No
Did the check-out go smoothly?
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Yes
No
If no, what's the problem?
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Completion
In your opinion, what quality they should remain the most?
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Recommendations
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Inspector's Full Name
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Phone
Submit
